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Jatin Sikri

Work

Selected projects

Each of these has a short write-up: what the problem was, what I did, and where I was wrong.

0→1IT function built from nothing
BALANCED+ Inc. · 2025–2026

Stabilizing a failing production environment, then building the IT function behind it

A manufacturing client was losing production to repeat outages. I assessed the whole estate, replaced the infrastructure that needed replacing, and then built the IT department structure that keeps it stable: operating cadence, project tracker, and a disaster recovery plan.

  • Infrastructure
  • IT operations
  • Disaster recovery
  • Client leadership
0unreviewed production changes
BALANCED+ Inc. · 2025–2026

Ending unreviewed production changes with a change process that held

I authored and implemented a formal change management process routed through the ITSM tool, with a strict no-ticket-no-change rule and two named approvers. It eliminated unreviewed production changes.

  • Governance
  • Change management
  • ITSM
500+users live at go-live
BALANCED+ Inc. · 2025–2026

Delivering a service desk for 500+ users against a fixed three-month deadline

I was the primary delivery resource for taking a 500+ user Canadian non-profit onto managed services, including a full Freshservice deployment, with a go-live date that could not move.

  • ITSM
  • Client onboarding
  • Freshservice
  • Delivery
2-wayShopify ↔ manufacturing ERP
BALANCED+ Inc. · 2025–2026

Scoping and leading a bidirectional Shopify-to-ERP integration

I scoped, designed, and led a two-way integration between a client's Shopify storefront and their manufacturing ERP, and ran the security review on the production portal alongside it.

  • Systems integration
  • APIs
  • Security review
RCAdiagnosed to filter driver and NVMe
BALANCED+ Inc. · 2025–2026

A multi-night production incident, and the recommendation that came out of it

I led resolution of a multi-night Hyper-V and SQL Server production incident, diagnosed the root cause to the storage and antivirus layer, and produced the formal RCA and infrastructure-replacement recommendation.

  • Incident management
  • Root-cause analysis
  • SQL Server
  • Hyper-V
5-figureannual contract, renewed end to end
BALANCED+ Inc. · 2026

Taking a managed services renewal from expiry notice to signature

I owned a client's managed services agreement and Microsoft 365 licensing renewal end to end: the expiry check, the scoping, the commercial conversation, and the signature.

  • Renewals
  • Scoping
  • Commercial
~50processes in the knowledge base
BALANCED+ Inc. · 2026

Bringing AI into a client's operation, on their own infrastructure

I pitched, designed, and built an internal AI assistant with a retrieval knowledge base over roughly 50 documented processes, hosted on the client's private network rather than a vendor's, so their operational knowledge never leaves the building.

  • AI implementation
  • Claude API
  • RAG
  • Internal tooling
~50processes documented on the floor
BALANCED+ Inc. · 2026

Documenting 50 business processes on a manufacturing floor

I pitched and lead a business process analysis project at a manufacturing client, running structured floor interviews with process owners and turning the transcripts into formal documentation.

  • Business analysis
  • Process documentation
Dailythe management meeting opens with it
BALANCED+ Inc. · 2025–2026

A dashboard that became the client's morning management meeting

I built a Power Platform and Power BI dashboard surfacing daily sales and open action items. It is now the standard reference in the client's daily management meeting.

  • Power BI
  • Power Platform
  • Reporting
27mailboxes migrated, server retired
BALANCED+ Inc.

Moving 27 mailboxes off an on-premises Exchange server

I ran a 27-mailbox Exchange to Microsoft 365 migration and coordinated decommissioning the on-premises server afterwards, so the client was not left maintaining both.

  • Microsoft 365
  • Exchange
  • Migration