Work | Jatin Sikri

Work

Selected projects

Selected work across service delivery, change management, incident leadership, and technology operations. Each write-up explains the problem, what I did, and what changed afterward.

Taking over a client's IT function from the inside

Manufacturing · Embedded on site · 2025–2026

A manufacturing client's internal IT team could not explain why production kept going down. I was placed on site to take administrative control of the environment, rebuild it, and become the client's single point of contact.

Built the client's IT department structure from the ground up, including a weekly operational cadence and a full project tracker

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Ending unreviewed production changes with a change process that held

Manufacturing · Two-sided approval · 2025–2026

Production changes were going in unreviewed. I wrote the change process, got it approved on both sides, and routed it through the ITSM tool with a no-ticket-no-change rule.

Unreviewed production changes eliminated

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Taking a managed services renewal from expiry notice to signature

Managed services · Five-figure annual value · 2026

I owned a client's managed services agreement and Microsoft 365 licensing renewal end to end: the expiry check, the scoping, the commercial conversation, and the signature.

Renewal carried from expiry identification through scoping and the commercial discussion to signature

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Delivering a service desk for 500+ users against a fixed three-month deadlineNon-profit · 500+ users

A multi-night production incident, and the recommendation that came out of itManufacturing · Multi-night P1

Bringing AI into a client's operation, on their own infrastructureManufacturing · Claude API, internal tool

Scoping and leading a bidirectional Shopify-to-ERP integrationSystems integration

Documenting 50 business processes on a manufacturing floorBusiness analysis

A dashboard that became the client's morning management meetingPower BI

Moving 27 mailboxes off an on-premises Exchange serverMicrosoft 365