BALANCED+ Inc. · 2025–2026

Ending unreviewed production changes with a change process that held

I authored and implemented a formal change management process routed through the ITSM tool, with a strict no-ticket-no-change rule and two named approvers. It eliminated unreviewed production changes.

Role

Authored the process and secured approver sign-off

Focus

Governance, Change management, ITSM

The problem

Changes were reaching production without review. This is rarely a discipline problem. It happens because the reviewed path is slower than the unreviewed one, so under pressure people take the fast route.

What I did

I authored a formal change management process and routed it through the ITSM tool, so raising a change was the same motion as raising anything else rather than a separate piece of paperwork. The rule was deliberately blunt: no ticket, no change.

The part that made it stick was getting two named approvers signed off before launch. A process with an owner is a process; a process without one is a document.