BALANCED+ Inc. · 2026

Taking a managed services renewal from expiry notice to signature

I owned a client's managed services agreement and Microsoft 365 licensing renewal end to end: the expiry check, the scoping, the commercial conversation, and the signature.

Role

Account owner for the renewal

Focus

Account ownership, Renewals, Scoping, Commercial

The problem

A client's managed services agreement and Microsoft 365 licensing were coming up for renewal. It needed someone who understood both what the client's environment actually required and how the agreement was structured, rather than handing it between a technical owner and a commercial one.

What I did

I identified the expiry, scoped what the client actually needed against what they were paying for, took the commercial discussion with them, and carried it through to signature. It was a five-figure annual contract value.

This came out of already being in the client's commercial calls, where renewals, budgets, and purchases get discussed, and of scoping and estimating work before it is sold or scheduled.

The business outcome was continuity on both sides. The client's cover did not lapse, and what they renewed was scoped against what their environment actually needed rather than carried forward from the previous agreement.