BALANCED+ Inc. · 2025–2026

Taking over a client's IT function from the inside

A manufacturing client's internal IT team could not explain why production kept going down. I was placed on site to take administrative control of the environment, rebuild it, and become the client's single point of contact.

Role

Owned the assessment, the remediation, and the operating model

Focus

Infrastructure, IT operations, Disaster recovery, Client leadership

The problem

A manufacturing client was suffering repeated production downtime. Each outage was being handled as its own incident, which meant the symptoms were treated and the pattern was not. There was no IT function on the client side to hold the thread between them.

What I did

I assessed the entire IT environment rather than the failing components, and replaced the infrastructure that the assessment showed was the actual constraint. That part was diagnosis and procurement.

The more durable part was structural. I built the client's IT department structure from the ground up: a weekly operational cadence so issues surface before they become outages, a full project tracker so work is visible and sequenced, and a formal IT Disaster Recovery Plan so the next failure has a documented response rather than an improvised one.

The business outcome was operational visibility. The client went from having no internal IT function to a documented operating rhythm in which work is sequenced, ownership is clear, and problems surface before production stops.